eCustom is open during the normal business hours of 9am - 5pm Central Time Monday - Friday, excluding holidays.

In order to keep prices down and response time up, support is done via email or on-line chat. We monitor our support area and online chat constantly during the day and normally respond VERY quickly!

Best and fastest ways to contact us:

1. Online Chat. If we are online, click the button below!

2. Start a support ticket - our support emails are monitored over 12 hours per day!

The fastest way to contact us is to either use the email or on-line chat system you see at the bottom of each page.

Every customer is important to us!

Shanrene, Inc. / eCustom
124 34th Ave SW
Altoona, IA 50009